Votre satisfaction est notre première priorité

We're sorry you want to cancel your membership. To cancel your membership:

Select the Cancel membership button on the Membership panel in My Account.

Remember, you can always get a second opinion or a new answer from a different Expert.

At JustAnswer, our first priority is to ensure you are satisfied with your experience. We almost always find a way to help every customer, but if not, please contact Customer Care.

We’re sorry the answer you received wasn’t satisfactory. We’ll do everything we can to get you the answer you need.

You can request a new Expert at no additional cost. You can find the link to Request a new Expert at the bottom of your question and it will be made available to other Experts.

Our average response time is 6 minutes. Most questions are answered within 30 minutes but may take as long as 24 hours during busy times.

We'll notify you via email, text (if you've opted in) and on the website when you have an answer.

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with:

• Free questions and answers
• 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
• Exclusive members-only iPhone iOs and Android app
• 2 free phone calls (only available on the iOs app)
• Access to our Library of Expert Answers